Frequently Asked Questions

Our therapists and staff are here to serve your child’s needs and support the family. Below is a list of commonly asked questions on our procedures and policies.

Select the +/- signs to expand and contract the question of interest.  If you don’t see an answer to what you’re looking for, don’t hesitate to contact us.

What insurances do you accept for therapy?

Most major insurances are accepted. However, insurance participation does vary from service to service.  Please see our Insurance Plans section for a complete listing of accepted insurances by therapy category.

What should I expect during my first visit?

No matter what service your child is coming for, the process is going to be similar across the board. The evaluating therapist will meet with you and your child to gather the information needed. Once the information is collected, the evaluation will begin. Usually the family is welcome to sty in the room but if the child appears to perform better alone, the family may be asked to step out for certain portions of the evaluation. In some cases, you may be asked to complete additional paperwork if deemed necessary by the therapist.

Upon completion of the evaluation, the therapist will make a recommendation for therapy services. Each recommendation is patient specific and can range from not needing services to requiring services multiple times per week. If services are recommended, the therapist will discuss what needs to be focused on and formulate therapy goals to help your child reach maximum potential.

Before leaving our office on your first visit, our staff will work with you to schedule your appointments based on the therapist’s recommendations and your availability.

What do I need to bring to my child's appointment?

Usually, your doctor will write a prescription for specific therapy. At the time of your initial appointment, you should bring your child’s prescription as well as their insurance card. You will be asked to fill out some paperwork prior to your child being seen. Check out our New Client Forms section for more detailed information. Please fill these forms out and return them to us prior to the evalution.

Are there Medical Forms I can obtain to fill out ahead of time?

For your convenience you can access our New Client Forms. Please download, print and complete prior to your visit.

What if therapy is not covered by my insurance?

We offer services at an out of pocket cost.  Please review the Insurance Plans we do accept, or contact us for current out of pocket rates.

What are your hours of operation?

Our therapists usually treat clients from 8:00 am until 7:00 pm, Monday-Friday, and 8:00 am to 1:00 pm on Saturday. This does vary by location. Read more about our hours of operation by location.

What are my location options?

Our primary facility is located in Cheshire but have a satellite location in Meriden and Orange.  We also offer several therapy options throughout schools in the surrounding communities for your convenience.  Obtain address and/or directions to our different locations.

Not finding what you’re looking for, feel free to contact us at any time.

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